Reading Non-Fiction

Category: Heat Level 1 – G Rated Clean Read

  • Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
    ◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
    ◆ Why customer escalations can actually be a boon to your company.
    ◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

    And much, much more!

    No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

    If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

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  • SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

    Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

    Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.

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  • Angels Always Near: A Poetry Collection by Denise Mullinex

    Angels Always Near: A Poetry Collection by Denise Mullinex

    Angels Always Near: A Poetry Collection by Denise Mullinex

    The Angels Always Near poetry collection offers an experimental take on the timeless emotions of adolescence, capturing moments of imagination and being while exploring the universal theme of love through emotional wordscapes. In this re-edited collection, the mysteries of teenage love and ideals of beauty are filtered through a mature adult perspective, bringing readers a new interpretation. The Angels Always Near is a refreshing journey through teenage eyes and the surprising truths that they can hold in explaining the world around them.

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  • Mastering the Art of Assertiveness by Jonathan Specht

    Mastering the Art of Assertiveness by Jonathan Specht

    Mastering the Art of Assertiveness by Jonathan Specht

    About the Book

    After struggling with numerous bad habits and battling to quit them, Jonathan turned to self-discipline, hard work and will power to bring a long-lasting change to his life. Jonathan wrote this book to reveal the deepest secrets which you may not know about assertiveness and how to apply them to achieve optimum success in life and in your relationship with others. This book focuses on the importance of assertiveness, building your self-confidence, relaxation, and setting healthy boundaries in order to achieve life’s full potential. Remember, reading this book gives you the chance to live the life you truly desire and deserve.
    Grab this opportunity now!

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  • Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

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  • As A Child: God’s Call to Littleness by Phil Steer

    As A Child: God’s Call to Littleness by Phil Steer

    As A Child: God’s Call to Littleness by Phil Steer

    A small but profound book that unpacks Jesus’ deeply challenging statements about ‘becoming like little children’, one word at a time.
    A welcome message for the worn-out and tired Christian‪, this book will open your eyes to remembering that beautiful state of childlike wonder‪.

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  • Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie were born on the banks of the Urubamba River between Cusco and Machu Picchu, Peru. This area is known as the Sacred Valley. Geno and Vinnie came to be from different parents, but they became inseparable after birth. They made a promise to travel together to the shores of the U.S. of A. Little did they know that their mothers had made a deal with the owner of the Alejandro Alpaca Ranch to send their children to the land of the free.

    The adventures that follow are the travels and experiences of Geno and Vinnie and their search for freedom in America. Their story is perfect as Alpacas are great story tellers.

    Phil Roberts is an entrepreneur, creative writer, gardener, dog lover and friend of Geno & Vinnie. Having lived in the countryside for 42 years, he loves to gaze at the stars on a warm summer’s night. Geno and Vinnie came to share the Country Escape seven years ago and have added to the ambiance of the property’s’ unique setting. It was Geno and Vinnie that inspired the writing of the Freedom Series books as an expression of the joy that they experienced as they were allowed to run untethered on the property. Freedom is a unique and valuable right to both cherish and embrace as individuals of society. The interactions with animals and their uniqueness with self is a joy to be experienced like no other. Mr. Roberts’ vision is to share this through his writings of children’s books.

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  • Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Being a teen isn’t easy during the best of times, and times haven’t been the best! “Life Advice for Teens from an Ageless Grandma” offers encouragement with common sense tips for teens. Photographs support the 35 subjects and add interest. Sometimes it’s the way an idea is presented that makes it click. Conversational style and unique photos make this book’s advice very accessible. Questions to ponder or discuss are included with each topic.
    The book ends with a list of hotline numbers for teens who need to talk with someone about more serious mental health issues.
    Teens today are struggling. This newly released book should help young adults feel better about themselves now and feel more hopeful about their futures.

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  • Prophecy of Love by T. Satterfield

    Prophecy of Love by T. Satterfield

    Prophecy of Love by T. Satterfield

    Good guy Gabe Mendes is certainly passionate. He thinks love will make his life worth living. So he’s made a deal. In exchange for access to the universe of love he agrees to slay the black ram. But soon he learns, being unlucky in love isn’t his only problem. Turns out—love isn’t what he thinks it is.

    By the time Gabe stumbles across the website of the alluring, though mature, Pythia—mystic and high priestess—he’s already failed miserably in love yet again. Raised by a hardworking single mom, never having known the full truth about his father, Gabe has spent his life faithful to three beliefs: follow the rules; don’t let anyone get too close; and avoid, at all costs, being honest about how you feel—especially with yourself. If it weren’t for Gabe’s steadfast companion, a cat named Cat, he might not know love at all.

    But when the enchanting red-headed priestess dangles the keys that will unlock the secret answers to the long-asked questions of love, Gabe jumps at the chance. Before he knows it, things change—and fast. The entertaining Pythia takes him on a whirlwind journey traveling the portals of time and space. She’s got him questioning everything he’s ever thought about love. And if that weren’t enough, Gabe is beginning to believe this business about the black ram might cost him everything. It might just kill him.

    Is Gabe really ready for love? Or has his haunted past already destined him to a lonely life? Poor Gabe, he’s about to learn there’s more than romance missing in his life.

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  • Investing in Real Estate in Your Self-Directed IRA by Gabrielle Dahms

    Investing in Real Estate in Your Self-Directed IRA by Gabrielle Dahms

    Investing in Real Estate in Your Self-Directed IRA by Gabrielle Dahms

    Worried about financial security in your retirement years?
    Discover how self-directed IRAs can fuel amazing investment returns for you.

    Dejected because you still haven’t started saving that nest egg? Want to steer your retirement plan’s performance out of the slow lane? Need to know how to make smart money moves to retire in style? With over twenty years of experience as a broker and real estate investor, Gabrielle Dahms has a refreshingly straightforward perspective on saving for the future. Now she’s here to teach beginning and seasoned investors about the amazing potential of self-directed IRAs.

    Investing in Real Estate in Your Self-Directed IRA: Secrets to Retiring Wealthy and Leaving a Legacy is a transformative guide that focuses on essential insider knowledge about real estate investments in a self-directed IRA. It shows how this powerful tool can grow your nest egg in exponential ways. With succinct explanations and vivid word pictures, Dahms straightforwardly leads you through picking the right investments and team. And by following her comprehensive strategies, you’ll be able to leave any frustrations of mystifying Wall Street brokerages behind.

    In this fourth volume of The Real Estate Investor Manuals’ series is a must-have manual for Americans and US expats struggling to fund their golden years. If you like simple strategies, personal anecdotes, and refreshing approaches to an often dry subject, then you’ll devour Gabrielle Dahms’ eye-opening writing about self-directed IRAs.

    You’ll discover:

    • How to create a profitable real estate portfolio.
    • How to accumulate retirement wealth.
    • Strategies for accounts with low balances
    • The dos and don’ts of SD-IRAs.
    • How to find the right team.
    • What resources you need.
    • Tools for identifying scammers
    • And much more.

    Set the stage for living your sunset years the way you imagine NOW!

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