Reading Non-Fiction

Category: *Books by Heat Level

  • Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    (more…)

  • As A Child: God’s Call to Littleness by Phil Steer

    As A Child: God’s Call to Littleness by Phil Steer

    As A Child: God’s Call to Littleness by Phil Steer

    A small but profound book that unpacks Jesus’ deeply challenging statements about ‘becoming like little children’, one word at a time.
    A welcome message for the worn-out and tired Christian‪, this book will open your eyes to remembering that beautiful state of childlike wonder‪.

    (more…)

  • Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie were born on the banks of the Urubamba River between Cusco and Machu Picchu, Peru. This area is known as the Sacred Valley. Geno and Vinnie came to be from different parents, but they became inseparable after birth. They made a promise to travel together to the shores of the U.S. of A. Little did they know that their mothers had made a deal with the owner of the Alejandro Alpaca Ranch to send their children to the land of the free.

    The adventures that follow are the travels and experiences of Geno and Vinnie and their search for freedom in America. Their story is perfect as Alpacas are great story tellers.

    Phil Roberts is an entrepreneur, creative writer, gardener, dog lover and friend of Geno & Vinnie. Having lived in the countryside for 42 years, he loves to gaze at the stars on a warm summer’s night. Geno and Vinnie came to share the Country Escape seven years ago and have added to the ambiance of the property’s’ unique setting. It was Geno and Vinnie that inspired the writing of the Freedom Series books as an expression of the joy that they experienced as they were allowed to run untethered on the property. Freedom is a unique and valuable right to both cherish and embrace as individuals of society. The interactions with animals and their uniqueness with self is a joy to be experienced like no other. Mr. Roberts’ vision is to share this through his writings of children’s books.

    (more…)

  • Tales from the Trail: Stories from the Oldest Hiker Hostel on the Appalachian Trail by Sherry Blackman

    Tales from the Trail: Stories from the Oldest Hiker Hostel on the Appalachian Trail by Sherry Blackman

    Tales from the Trail: Stories from the Oldest Hiker Hostel on the Appalachian Trail by Sherry Blackman

    During the 2020 pandemic, one thing held true: Scores of people headed out for a day hike on the Appalachian Trail (AT) as if being in the woods, immersed in beauty and mystery, immunized them against an unseen enemy. The Appalachian Trail (AT) became a hospital for souls locked up in quarantine, needing to breathe, stretch, and be nourished by the earth beneath their feet.

    For decades, the Appalachian Trail (AT) has been a sanctuary for seekers, the tired and the lost; those hungry for renewal, the broken and the grieving; and those who want to face and answer questions they have lugged around with them in invisible backpacks. Questions like, what is next for me? Is there a God? Should I live or end it all? How can I liberate my life from what weighs it down? How can I forgive God?

    This book pays tribute to those who dare such a grueling and soul-satisfying adventure. It tells the tales of those on a pilgrimage through insightful conversations and encounters, exploring and revealing what angels the hikers wrestle with in the wilderness who call out to name them again. This collection unveils the spirituality of any such journey in sometimes humorous, sometimes heart-wrenching portraits.

    Tales from the Trail explores what it means to be human.

    (more…)

  • Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Being a teen isn’t easy during the best of times, and times haven’t been the best! “Life Advice for Teens from an Ageless Grandma” offers encouragement with common sense tips for teens. Photographs support the 35 subjects and add interest. Sometimes it’s the way an idea is presented that makes it click. Conversational style and unique photos make this book’s advice very accessible. Questions to ponder or discuss are included with each topic.
    The book ends with a list of hotline numbers for teens who need to talk with someone about more serious mental health issues.
    Teens today are struggling. This newly released book should help young adults feel better about themselves now and feel more hopeful about their futures.

    (more…)

  • Prophecy of Love by T. Satterfield

    Prophecy of Love by T. Satterfield

    Prophecy of Love by T. Satterfield

    Good guy Gabe Mendes is certainly passionate. He thinks love will make his life worth living. So he’s made a deal. In exchange for access to the universe of love he agrees to slay the black ram. But soon he learns, being unlucky in love isn’t his only problem. Turns out—love isn’t what he thinks it is.

    By the time Gabe stumbles across the website of the alluring, though mature, Pythia—mystic and high priestess—he’s already failed miserably in love yet again. Raised by a hardworking single mom, never having known the full truth about his father, Gabe has spent his life faithful to three beliefs: follow the rules; don’t let anyone get too close; and avoid, at all costs, being honest about how you feel—especially with yourself. If it weren’t for Gabe’s steadfast companion, a cat named Cat, he might not know love at all.

    But when the enchanting red-headed priestess dangles the keys that will unlock the secret answers to the long-asked questions of love, Gabe jumps at the chance. Before he knows it, things change—and fast. The entertaining Pythia takes him on a whirlwind journey traveling the portals of time and space. She’s got him questioning everything he’s ever thought about love. And if that weren’t enough, Gabe is beginning to believe this business about the black ram might cost him everything. It might just kill him.

    Is Gabe really ready for love? Or has his haunted past already destined him to a lonely life? Poor Gabe, he’s about to learn there’s more than romance missing in his life.

    (more…)

  • Investing in Real Estate in Your Self-Directed IRA by Gabrielle Dahms

    Investing in Real Estate in Your Self-Directed IRA by Gabrielle Dahms

    Investing in Real Estate in Your Self-Directed IRA by Gabrielle Dahms

    Worried about financial security in your retirement years?
    Discover how self-directed IRAs can fuel amazing investment returns for you.

    Dejected because you still haven’t started saving that nest egg? Want to steer your retirement plan’s performance out of the slow lane? Need to know how to make smart money moves to retire in style? With over twenty years of experience as a broker and real estate investor, Gabrielle Dahms has a refreshingly straightforward perspective on saving for the future. Now she’s here to teach beginning and seasoned investors about the amazing potential of self-directed IRAs.

    Investing in Real Estate in Your Self-Directed IRA: Secrets to Retiring Wealthy and Leaving a Legacy is a transformative guide that focuses on essential insider knowledge about real estate investments in a self-directed IRA. It shows how this powerful tool can grow your nest egg in exponential ways. With succinct explanations and vivid word pictures, Dahms straightforwardly leads you through picking the right investments and team. And by following her comprehensive strategies, you’ll be able to leave any frustrations of mystifying Wall Street brokerages behind.

    In this fourth volume of The Real Estate Investor Manuals’ series is a must-have manual for Americans and US expats struggling to fund their golden years. If you like simple strategies, personal anecdotes, and refreshing approaches to an often dry subject, then you’ll devour Gabrielle Dahms’ eye-opening writing about self-directed IRAs.

    You’ll discover:

    • How to create a profitable real estate portfolio.
    • How to accumulate retirement wealth.
    • Strategies for accounts with low balances
    • The dos and don’ts of SD-IRAs.
    • How to find the right team.
    • What resources you need.
    • Tools for identifying scammers
    • And much more.

    Set the stage for living your sunset years the way you imagine NOW!

    (more…)

  • The Manager’s Dilemma by Irial O'Farrell

    The Manager’s Dilemma by Irial O'Farrell

    The Manager’s Dilemma by Irial O'Farrell

    What would you do with an extra hour in your workday? Read The Manager’s Dilemma and find out.

    Managers tend to excel at problem-solving. Team members tend to bring problems to their managers, for a variety of reasons. What happens when you bring a problem to an excellent problem-solver?

    The Manager’s Dilemma – How to Empower Your Team’s Problem-Solving examines the dynamics that arise from team members bringing their issues and problems to their manager and how this undermines the team’s performance.

    The book also explores the valid reasons for escalation, the problem-solving steps, identifying at what step an individual team member might be getting stuck and how to develop and coach team members from different starting points.

    You’ll also examine your own problem-solving mindset, as a manager, and how to introduce the new approach. Based on the SMART framework and Manager-as-Coach, you’ll have a lot of A-HA moments while being supported to apply the framework to your own team.

    (more…)

  • Demystifying Enlightenment: Messages, Signs, and Predictions From The Spiritual World by Dennis Macy

    Demystifying Enlightenment: Messages, Signs, and Predictions From The Spiritual World by Dennis Macy

    Demystifying Enlightenment: Messages, Signs, and Predictions From The Spiritual World by Dennis Macy

    Amazon’s #1 best seller in: New Age Divination with Prophecy; Miracles & Spirituality; Angels; Death & Grief; and in Occult ESP (March & June, 2021)

    Discover how our dearly departed loved ones try to communicate with us. Demystifying Enlightenment is a glimpse into what angels, spirits, and our dearly departed want us to know. With answers to the most frequently asked questions entwined with accounts of his real encounters to support them, Macy who has highly enhanced abilities offers insight into the world we live in and the one to come.

    (more…)

  • SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    Are you ready for goal-setting season?

    We’re hurtling towards the end of the year, which means it’s planning for 2022. As part of that planning you, as a manager, need to start thinking about how your team members have been doing in 2021 and what they need to experience and develop in 2022. Looking forward to it?

    If you answered a resounding “No”, then SMART Objective Setting for Managers is the book for you. Starting with contextualising objective setting within performance management, you’ll come away with a clear understanding of the different drivers and objective types, why the usual SMART theory isn’t fit for using with another person, and how to design behavioral objectives that really enhance performance.

    Want to feel comfortable and confident in objective setting this year? Then pick up a copy of SMART Objective Setting for Managers today.

    (more…)