Category: Buyer’s Guides

  • You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

    You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

    You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

    Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials?

    In either case, this book is for you!

    Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with anxiety. You have most likely excelled in your previous role, but quickly discover leadership is a whole new ball game!

    Successful leadership is less about the knowledge and skills you have acquired in your specific domain, and much more about relating well with others, navigating complex interpersonal situations, and bringing out the best in your team.

    In his ground-breaking new book, You’re A Leader, Now What?, Mick Spiers equips readers with practical leadership skills never taught in school and rarely developed in early careers. If you are looking to become a leader people naturally gravitate towards that inspires purpose-driven action in your teams, Spiers lays out a compelling blueprint to follow!

    In this book, you will find:

    • How to challenge the status quo of leadership;

    • How to inspire people into action because they want to do it, not because they were told to;

    • Ways to increase your emotional intelligence;

    • How to draw the best out of people;

    • Tips on becoming the leader of millennials;

    • How to lead with purpose and meaning;

    • Tips on practicing daily self-reflection

    Being a leader is about inspiring people into action; it is not the same as being the boss or being a manager who tells people what to do

    This book is designed for the next generation of leaders. The target audience are people that have been exceptional individual contributors and have recently transitioned into their very first leadership role. They have been successful and standouts in their chosen domain but have found the transition to leadership to be far more difficult than they ever expected. They soon discover that human beings are far more complex than they had ever considered.

    Success in their chosen domain usually came from mastering knowledge and skills in that field. Success as a leader requires mastering how they interact with and relate to other people.

    What is stopping you from reaching your career goals now and standing out from the crowd?

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  • Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
    ◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
    ◆ Why customer escalations can actually be a boon to your company.
    ◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

    And much, much more!

    No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

    If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

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  • SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

    Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

    Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.

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  • Angels Always Near: A Poetry Collection by Denise Mullinex

    Angels Always Near: A Poetry Collection by Denise Mullinex

    Angels Always Near: A Poetry Collection by Denise Mullinex

    The Angels Always Near poetry collection offers an experimental take on the timeless emotions of adolescence, capturing moments of imagination and being while exploring the universal theme of love through emotional wordscapes. In this re-edited collection, the mysteries of teenage love and ideals of beauty are filtered through a mature adult perspective, bringing readers a new interpretation. The Angels Always Near is a refreshing journey through teenage eyes and the surprising truths that they can hold in explaining the world around them.

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  • Mastering the Art of Assertiveness by Jonathan Specht

    Mastering the Art of Assertiveness by Jonathan Specht

    Mastering the Art of Assertiveness by Jonathan Specht

    About the Book

    After struggling with numerous bad habits and battling to quit them, Jonathan turned to self-discipline, hard work and will power to bring a long-lasting change to his life. Jonathan wrote this book to reveal the deepest secrets which you may not know about assertiveness and how to apply them to achieve optimum success in life and in your relationship with others. This book focuses on the importance of assertiveness, building your self-confidence, relaxation, and setting healthy boundaries in order to achieve life’s full potential. Remember, reading this book gives you the chance to live the life you truly desire and deserve.
    Grab this opportunity now!

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  • Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

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  • As A Child: God’s Call to Littleness by Phil Steer

    As A Child: God’s Call to Littleness by Phil Steer

    As A Child: God’s Call to Littleness by Phil Steer

    A small but profound book that unpacks Jesus’ deeply challenging statements about ‘becoming like little children’, one word at a time.
    A welcome message for the worn-out and tired Christian‪, this book will open your eyes to remembering that beautiful state of childlike wonder‪.

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  • Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie Come to America (Freedom) by FLIP

    Geno and Vinnie were born on the banks of the Urubamba River between Cusco and Machu Picchu, Peru. This area is known as the Sacred Valley. Geno and Vinnie came to be from different parents, but they became inseparable after birth. They made a promise to travel together to the shores of the U.S. of A. Little did they know that their mothers had made a deal with the owner of the Alejandro Alpaca Ranch to send their children to the land of the free.

    The adventures that follow are the travels and experiences of Geno and Vinnie and their search for freedom in America. Their story is perfect as Alpacas are great story tellers.

    Phil Roberts is an entrepreneur, creative writer, gardener, dog lover and friend of Geno & Vinnie. Having lived in the countryside for 42 years, he loves to gaze at the stars on a warm summer’s night. Geno and Vinnie came to share the Country Escape seven years ago and have added to the ambiance of the property’s’ unique setting. It was Geno and Vinnie that inspired the writing of the Freedom Series books as an expression of the joy that they experienced as they were allowed to run untethered on the property. Freedom is a unique and valuable right to both cherish and embrace as individuals of society. The interactions with animals and their uniqueness with self is a joy to be experienced like no other. Mr. Roberts’ vision is to share this through his writings of children’s books.

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  • Tales from the Trail: Stories from the Oldest Hiker Hostel on the Appalachian Trail by Sherry Blackman

    Tales from the Trail: Stories from the Oldest Hiker Hostel on the Appalachian Trail by Sherry Blackman

    Tales from the Trail: Stories from the Oldest Hiker Hostel on the Appalachian Trail by Sherry Blackman

    During the 2020 pandemic, one thing held true: Scores of people headed out for a day hike on the Appalachian Trail (AT) as if being in the woods, immersed in beauty and mystery, immunized them against an unseen enemy. The Appalachian Trail (AT) became a hospital for souls locked up in quarantine, needing to breathe, stretch, and be nourished by the earth beneath their feet.

    For decades, the Appalachian Trail (AT) has been a sanctuary for seekers, the tired and the lost; those hungry for renewal, the broken and the grieving; and those who want to face and answer questions they have lugged around with them in invisible backpacks. Questions like, what is next for me? Is there a God? Should I live or end it all? How can I liberate my life from what weighs it down? How can I forgive God?

    This book pays tribute to those who dare such a grueling and soul-satisfying adventure. It tells the tales of those on a pilgrimage through insightful conversations and encounters, exploring and revealing what angels the hikers wrestle with in the wilderness who call out to name them again. This collection unveils the spirituality of any such journey in sometimes humorous, sometimes heart-wrenching portraits.

    Tales from the Trail explores what it means to be human.

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  • Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Life Advice for Teens from an Ageless Grandma by Brenda DeHaan

    Being a teen isn’t easy during the best of times, and times haven’t been the best! “Life Advice for Teens from an Ageless Grandma” offers encouragement with common sense tips for teens. Photographs support the 35 subjects and add interest. Sometimes it’s the way an idea is presented that makes it click. Conversational style and unique photos make this book’s advice very accessible. Questions to ponder or discuss are included with each topic.
    The book ends with a list of hotline numbers for teens who need to talk with someone about more serious mental health issues.
    Teens today are struggling. This newly released book should help young adults feel better about themselves now and feel more hopeful about their futures.

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