Reading Non-Fiction

Tag: business

  • Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
    ◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
    ◆ Why customer escalations can actually be a boon to your company.
    ◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

    And much, much more!

    No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

    If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.

    (more…)

  • Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
    ◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
    ◆ Why customer escalations can actually be a boon to your company.
    ◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

    And much, much more!

    No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

    If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.

    (more…)

  • Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
    ◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
    ◆ Why customer escalations can actually be a boon to your company.
    ◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

    And much, much more!

    No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

    If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now!

    (more…)

  • You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

    You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

    You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

    Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials?

    In either case, this book is for you!

    Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with anxiety. You have most likely excelled in your previous role, but quickly discover leadership is a whole new ball game!

    Successful leadership is less about the knowledge and skills you have acquired in your specific domain, and much more about relating well with others, navigating complex interpersonal situations, and bringing out the best in your team.

    In his ground-breaking new book, You’re A Leader, Now What?, Mick Spiers equips readers with practical leadership skills never taught in school and rarely developed in early careers. If you are looking to become a leader people naturally gravitate towards that inspires purpose-driven action in your teams, Spiers lays out a compelling blueprint to follow!

    In this book, you will find:

    • How to challenge the status quo of leadership;

    • How to inspire people into action because they want to do it, not because they were told to;

    • Ways to increase your emotional intelligence;

    • How to draw the best out of people;

    • Tips on becoming the leader of millennials;

    • How to lead with purpose and meaning;

    • Tips on practicing daily self-reflection

    Being a leader is about inspiring people into action; it is not the same as being the boss or being a manager who tells people what to do

    This book is designed for the next generation of leaders. The target audience are people that have been exceptional individual contributors and have recently transitioned into their very first leadership role. They have been successful and standouts in their chosen domain but have found the transition to leadership to be far more difficult than they ever expected. They soon discover that human beings are far more complex than they had ever considered.

    Success in their chosen domain usually came from mastering knowledge and skills in that field. Success as a leader requires mastering how they interact with and relate to other people.

    What is stopping you from reaching your career goals now and standing out from the crowd?

    (more…)

  • Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

    Are you ready for AMAZING Customer Service & Experience?
    What about EXCEPTIONAL Service Delivery?
    Do you want to see your customers returning back Again & Again?

    If so, then this is the book for you!!!

    No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

    You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

    In Customer Escalations Management: The Golden Recipe, you will discover:

    ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
    ◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
    ◆ Why customer escalations can actually be a boon to your company.
    ◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

    And much, much more!

    No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

    If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

    (more…)

  • SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    SMART Objective Setting for Managers by Irial O'Farrell

    Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

    Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

    Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.

    (more…)

  • The Flight to Excellence by Captain William "T" Thompson

    The Flight to Excellence by Captain William "T" Thompson

    The Flight to Excellence by Captain William "T" Thompson

    The Flight to Excellence makes a great gift for entrepreneurs and anyone running or starting a business.

    Attaining the Unattainable Is Within Our Reach.

    Captain William ”T.” Thompson’s accomplishments are many: US Air Force pilot, Delta Airlines captain, lawyer, award-winning businessman, and professional speaker.

    But Thompson did not start out in life with any special advantages. In fact, being born and raised in segregated South Carolina meant that the difficulties he faced growing up were many. But realizing his aspiration to become a pilot and becoming the first African American from the state to be accepted into the prestigious United States Air Force Academy was just the beginning of a pattern of successes in a life that extended far beyond its origins.

    Thompson uses his life’s challenges and his personal story to prove that we can all accomplish much more than we previously considered possible-and that we should strive for things that we have even considered unattainable. It doesn t take special gifts or talents either, the author insists. He credits his P4 System (Principles, People, Flight Plan, and Performance) as the foundation that enabled him to literally pilot his way to success and ultimately become a multimillionaire in the process.

    With an attractive and distinctive aviation motif, The Flight to Excellence inspires and instructs executives, entrepreneurs, and anyone with a strong desire to reach extraordinary heights on how we can each build a ”Culture of Excellence” in our own professional and personal lives by applying his methodical process and concepts and our own discipline and hard work.

    The proof is in the captain’s own successes.

    (more…)

  • Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi

    Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi

    Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi

    This book is part of a series that include MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consist of Core & Elective courses that stemmed from more than ten years of professional experience in Wall Street and Startups. The elective courses introduce Machine Learning, Python, Blockchain and Cryptocurrencies, Communications skills, R language, Excel advanced features, PowerPoint advanced features, interview questions, and more.

    (more…)

  • Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi

    Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi

    Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi

    he book is part of a series that include MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consists of Core & Elective courses that stemmed from more than ten years of professional experience in Wall Street and Startups. The elective courses introduce Machine Learning, Python, Blockchain and Cryptocurrencies, Communications skills, R language, Excel advanced features, PowerPoint advanced features, interview questions, and more.

    (more…)

  • Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi

    Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi

    Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi

    If you are a student of management or business management, you must have come across the term ‘blockchain’ and ‘cryptography’. Have you ever thought about why businesses all over the world are going crazy about this technology?
    No one wants to miss the bus, and every business is looking forward to gaining a lot from this. Why is it becoming so important for everyone all of a sudden? How it is going to affect our daily lives or the lives of business professionals in different sectors like banking? How does it bring immense opportunities for future business leaders and aspiring students?
    All these questions are countered effectively in this book.

    (more…)